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FAQ’s

HOW LONG DOES SHIPPING TAKE?

Generally 1-2 Days. If you reside in Bangkok area, you should receive your parcel the following day.

Our cutoff time is 2.30pm. If you order after 2.30pm we will ship the following day. 

DO YOU OFFER CASH ON DELIVERY (COD)?

Yes. Please contact us via our facebook page (click here). We will require your name, address and contact number. COD costs 90 baht through Kerry Express and is added onto the total cost of payment. 

HOW CAN I TRACK MY PACKAGE?

We will notify you once your order has been shipped and issue you a tracking number. This will allow you to track the progress of your order through Nims Express or Kerry Express.  
If your order has been shipped by Kerry Express, click here.

If your order has been shipped by Nims Express, click here 

WHAT PAYMENTS DO YOU CURRENTLY ACCEPT?

We currently accept payments through Paypal. Paypal can process your order with a Visa or Mastercard. We also have direct transfer within Thailand. If you wish to pay via this method, please contact us via email:
sales@kmblossomfarm.com

I PLACED AN ORDER BUT MY CONFIRMATION EMAIL NEVER ARRIVED?

If you have not recieved your email after ordering, please check your spam mail folder. Alternatively, you can contact us via email and we can resend the order confirmation. Contact us:
Contactus@kmblossomfarm.com 

HOW MUCH IS SHIPPING?

This depends on how many jams you purchase and the total weight. Domestic orders generally cost 45 to 95 baht. There are curtain areas nominted by Kerry Express where there is an extra 100-200 baht surchage for remote locations. 

Remote locations postcodes include:
23170, 50240, 50260, 50270, 50310, 58130, 51160,  52160, 56160, 57170, 57260, 57340, 58000, 58110, 58130, 81150, 95130, 96110.

 

MY ORDER WAS DAMAGED DURING SHIPPING?

Sorry to hearthis happen. Most orders arrive  undamaged. We package our orders to ensure minimal damage during shipping. Please contact us via contactus@kmblossomfarm.com so we can make arrangements for a replacement.