Shipping Policy

As of May 2020

Shipment Processing Time
During the COVID crisis, we are shipping Mondays, Wednesday & Fridays. No muffin orders are shipped Friday, Saturday or Sunday. This due to the parcel staying in the couriers warehouse over the weekend period. 

Local Express Couriers
We use Kerry Express for Honey and muffins (flat-rate 80 baht). We use Best Express for seeds, cuttings and tropical fruit jams (flat rate 40 baht).  Express courier shipments leave Phayao at 4pm each day. We cant give exact delivery or times during the crisis. This is due to lockdowns/curfews and high demand for the courier system.  What we can do if you have any concerns is contact the couriers and inquire about the progress of your order. 

Packaging of Your Order
We individually wrap each jam with bubble wrap to protect it while in transit where possible. We use standard size boxes where possible and are sealed to prevent damage to your order (see pictures below).

Shipment Address
It is your responsibility to ensure that the address given is correct. Kerry Express with charge the same shipping fee if you decide to change address.

Shipping Rates (Within Thailand)
There are standard flat rates set by Kerry Express. We charge 80 Baht per order. Same with Best Express, a flat rate of 40 baht.  You can see your shipping cost in the checkout. If your order includes muffins or honey we will have to use Kerry Express. We want your order to arrive as quick as possible. 

Shipping Rates (Remote Locations)
There are also locations determined as ‘remote locations’ and will be charged additional fees (50 Baht). These fees will be determined at the checkout prior to payment. 

Shipping Confirmation and Tracking Number

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Click here for Kerry Express tracking page

Click here for Best Express tracking page